At the end of the program, the participant will be able to:
1- Knowing the concept and importance of customer service
2- Knowing the types of customer service
3- Defining the service in the Saudi work environment
4- Knowing the mutual service between the customer and the service provider
5- Know the concept and importance of effective communication
6- Knowing the role of communication in developing the relationship with the customer
7- Defining the skills and capabilities of the service provider
8. Knowing customer patterns and how to deal with them
9. Determine the customer's aspirations
10. Knowing the mechanisms of achieving distinguished service
The course is accredited by the Technical and Vocational Training Corporation with accreditation number 1053001
